Frequently Asked Questions
Delivery
Although an order can’t be placed online for overseas deliveries, orders can be placed by fax, phone or email. For more information regarding your specific requirements, please use our contact form.
A confirmation will be sent to the email supplied by you.
We understand the nature of the product that we ship and understand how beer can be affected by poor handling. We ensure that all goods that leave our warehouse are packaged just as we would like our own goods delivered. Australia Post’s specialised service is dedicated to sending wine and beer around the country. Their system ensures that products always remain upright and the couriers understand the sensitivity of glassware.
If for some reason we can’t fulfil your order, we will need to contact you. Often, products can be back-ordered, but it may effect delivery times.
Delivery to capital cities usually occur within 10 working days. Others areas including Northern Territory, Western Australia and remote areas may take up to 14 working days.
Beerstore uses a specialised delivery network with a courier company, Allied Express to deliver your goods to any nominated area in Australia (excluding PO Boxes and Australia Post). Allied Express and their agents deliver between 8am and 5pm, Monday to Friday.
Most of our customers give instructions to leave their goods in a safe place as this is fastest way of ensuring your delivery gets to you quickest. If nobody can accept your delivery when delivery is attempted, and there are no special delivery instructions, a card will be placed in your letterbox that will ask you to call the customer service line, and arrange an alternative delivery time.
Please note that Allied Express cannot call prior to delivery.

